This policy explains what personal data the BritVibe app collects, why we collect it, who we share it with, and how you can access, correct or delete it. It applies to the BritVibe app for discovering events and buying tickets (Android and iOS: com.britvibe.app) and the BritVibe services behind it.
BritVibe (“we”, “us”, “our”) is based at Jilka Saw Mill, College Road, Dakor – 388225, Gujarat, India. We process personal data under India's Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000 and its rules. In DPDP Act terms, BritVibe is the Data Fiduciary for the data described here.
1. Information we collect
You can browse events without an account. We only collect personal data when you sign in, make a booking, or choose to fill in your profile.
| Data | When we collect it | Required? |
|---|---|---|
| Mobile number (+91) | When you sign in. We verify it with a one-time password (OTP). | Yes, to sign in |
| Name, username, email address, city | When you add them to your profile | Optional |
| Profile photo | When you choose one from your camera or photo library | Optional |
| Interests (“vibes”) | When you pick event categories you like | Optional |
| Bookings and tickets | When you buy tickets: event, ticket type, quantity, price, promo code, GST, ticket codes and check-in time. | Yes, to issue your tickets |
| Payment references | After you pay, Razorpay sends us an order ID, a payment ID and whether payment succeeded. | Yes, to confirm your booking |
| Saved events, event views and last active time | When you use the app while signed in. | Optional or collected automatically |
| In-app notifications and on-device data | Booking confirmations, reminders, secure sign-in token, cached profile and app settings. | Collected automatically |
What we do not collect. We never receive or store your card, UPI or bank details; Razorpay collects those directly on its secure payment screen. We do not access your precise location, contacts, microphone, SMS, or advertising identifier. We do not use third-party analytics, advertising or tracking SDKs, and we do not track you across other companies’ apps or websites.
Device permissions. The app asks for camera and photo-library access only when you choose to set a profile photo. If you decline, you can still use the app normally.
2. How we use your information
- To provide the service. Signing you in, showing events, processing bookings, issuing tickets and QR codes, and checking you in at the venue.
- To process payments. Creating Razorpay orders, confirming payments, and handling failed payments and refunds.
- To communicate with you. Sending booking confirmations, event reminders and service updates in the app.
- To personalise discovery. Your chosen interests and city help us show more relevant events.
- To help event organisers. Organisers get the attendee list for their own events only.
- To keep BritVibe safe. Preventing fraud, ticket misuse and abuse.
- To meet legal obligations. Including tax and GST records, accounting, and lawful requests from authorities.
We rely on your consent and on legitimate uses allowed by Section 7 of the DPDP Act. We do not sell your personal data, and we do not use it for third-party advertising.
3. Who we share information with
| Recipient | What they receive | Why |
|---|---|---|
| Event organiser | Your name, mobile number, email address, profile photo, booking details and check-in status for their events only. | To admit you at the door and run the event. |
| Razorpay Software Pvt. Ltd. | Order amount and booking reference. | To process payments. See Razorpay’s privacy policy. |
| Google Firebase Authentication | Your mobile number. | To send and verify your sign-in OTP. |
| Google Cloud Platform | The data we hold, stored on our behalf. | Hosting, storage and backups. |
| Government or law enforcement | Only what the law requires. | To comply with a valid request or protect safety. |
| A buyer or successor | Data needed to keep the service running. | If BritVibe is merged, acquired or restructured. |
Our service providers process data only on our instructions and under appropriate safeguards.
4. Where your data is stored
Our main database and application servers are in Google Cloud’s Mumbai (asia-south1) region in India. Some providers, such as Firebase Authentication, may process data outside India. Where they do, we rely on their safeguards and on transfers permitted under the DPDP Act.
5. How long we keep data
| Data | How long we keep it |
|---|---|
| Account and profile | Until you delete your account. |
| Bookings, payment references and GST records | For as long as tax and accounting law requires (generally up to 8 years), even after account deletion. |
| Event views | Until you delete your account; after that only anonymous totals are kept. |
| Database backups | Up to 30 days, then automatically overwritten. |
6. Deleting your account
In the app: go to Profile → Delete account. Your account, profile, profile photo, saved events and notifications are deleted. Records of your event views are kept only as anonymous totals.
If you have paid bookings, email britvibesupport@gmail.com from the address on your account, or include your registered mobile number. We will delete or anonymise everything else within 30 days.
Without the app: you can request deletion by emailing us with your registered mobile number. We will confirm the request through that number before deleting anything.
7. Your rights
Under the DPDP Act you have the right to access your data, correct and update it, erase it, withdraw consent, nominate someone to exercise these rights on your behalf, and seek grievance redressal. To exercise any of these rights, email britvibesupport@gmail.com. We will respond within 30 days.
8. Security
- All traffic between the app and our servers is encrypted with HTTPS/TLS.
- Your sign-in token is stored in your device’s secure storage.
- Payment details are handled entirely by Razorpay, which is PCI-DSS compliant.
- Access to production systems is restricted to authorised personnel.
If a breach affects your personal data, we will notify you and the Data Protection Board of India as the DPDP Act requires.
9. Children
BritVibe is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.
10. Changes to this policy
We may update this policy as the service changes. When we do, we will change the “Last updated” date. If the changes are significant, we will also tell you in the app before they take effect.
11. Contact and Grievance Officer
BritVibe
Jilka Saw Mill, College Road
Dakor – 388225, Gujarat, India
Email: britvibesupport@gmail.com
Grievance Officer: Harshil S Jilka
Email: britvibesupport@gmail.com
We will acknowledge complaints within 48 hours and resolve them within 30 days.